PMA Ambassador, On-call

PMA Ambassador, On-call

Under the general supervision of the Visitor Experience and PMA Store Manager, responsible for providing exceptional visitor experience with a thorough understanding of Portland Museum of Art (PMA) information, while selling admission, memberships and PMA product; promoting programs and events; and providing information and customer service support. Supports PMA goals of building audiences, developing and strengthening constituent relationships, and maximizing revenue.  

Position Type: 
Staff Positions
Department/Division: 
Visitor Experience
Reports to: 
Visitor Experience and PMA Store Manager
Essential Job Functions: 
  • Demonstrates a positive and professional attitude to promote the best of the PMA through responsive and accommodating visitor service in person and by email and phone. Fields calls and approaches visitors and patrons proactively, engaging them in a friendly and helpful manner in order to best determine their needs, resulting in positive visitor experiences and optimal sales.
  • Proactively promotes PMA membership with each call and visitor transaction in processing admission, merchandise sales, event, tour, and special program registrations and ticketing. Responsible for accurate collection visitor data and transactions to strengthen the PMA’s fundraising and constituent database.
  • Comprehensively addresses in-person inquiries, questions regarding merchandise and incoming phone or email correspondence with consistent and accurate communication of PMA information. Demonstrates the ability to seamlessly transition between PMA Store, admissions desk station assignments and call center assignments depending on workflows. Responds to visitor requests and questions and serves as operator, directing calls and emails to appropriate staff and/or extensions.
  • Operates equipment including computer, point of sale terminal, tablets, and switchboard to process all transactions including sales, refunds, returns, exchanges, gift purchases, and PMA memberships. Effectively shares patron feedback with focus on relationship building and enhancement of museum-wide communications.
  • Goes above and beyond to ensure visitor satisfaction and advocate museum exhibitions, the PMA Store, the PMA Café and programming including PMA Films, tours, lectures, workshops, Winslow Homer Studio tours, and other special events or collaborations.
  • Attends meetings and training to stay informed about PMA information including website content, marketing and promotions, social media, department calendars, and internal communications, to represent the museum as a knowledgeable ambassador.
  • Assists with museum security by explaining and monitoring PMA regulations, authorizing or denying admittance of packages and other items, resolving visitor issues, promptly reporting public safety situations, and assisting with crowd control.
  • Maintains museum standards of cleanliness by cleaning, organizing, and tidying public spaces on a daily basis. Performs routine clerical functions as assigned, such as marking prices on items for sale, and other routine tasks.
  • Performs special projects and other related duties as required, directed, or as the situation dictates.
  • Complies with all PMA safety rules and procedures.
  • Regular attendance at the workplace is required.
Supervisory Responsibility: 
None.
Education and Experience: 
High School diploma or equivalent with one to three years of customer service and/or retail experience.
Qualifications: 
  • Excellent customer service skills.
  • Superior interpersonal and oral communication skills.
  • Strong attention to detail and follow-through.
  • Ability to communicate and work effectively with staff, volunteers, and visitors; to exercise tact and diplomacy at all times; and to represent the museum in a positive and professional manner.
  • Ability to manage multiple projects and/or customers.
  • Ability to establish, maintain, and foster positive and harmonious working relationships with coworkers and a variety of individuals contacted in the course of work.
  • Ability to operate computers, tablets, phone system, and assigned software.
  • Ability to handle sensitive and confidential information with discretion.
  • Ability to work evenings and weekends as required.
  • Ability to attend department meetings and trainings as required.
  • Physical ability to stand for extended periods of time.
  • Ability to pass a criminal background check.
Working Conditions: 
  • The majority of work is performed in a museum setting, at the admissions desk, in the PMA Store, or in a normal office environment not subject to extremes of noise, temperature, odor, etc. Operates computer, mobile technology, switchboard, scanner, printer, POS system, copier, credit card and gift card machine, calculator, and other office equipment. Work involves extended standing, sitting, computer use, and small muscle tasks. May also be frequently required to stand, walk, bend, and crouch for extended periods and to lift and move boxes and product. Requires weekend and evening hours.
Terms: 
PMA Ambassador, On-call is an on-call, part-time, hourly, non-exempt, employment-at-will position. Requires flexible availability and may vary in total scheduled hours per week, scheduled days, and hours within the week. Weekly hours will be based on the PMA's business needs, may often be -0-, and are not expected to exceed 30. An advance schedule will be provided when possible but PMA may also request shift coverage on short notice. 
To Apply: 
Please submit by cover letter, and completed PMA Application for Employment (available at website) http://www.portlandmuseum.org/about/employ.shtml , by email to pa.032017.pma@portlandmuseum.org . Job applications will be reviewed on a rolling basis until the position is filled. The Portland Museum of Art is an Equal Opportunity Employer. All qualified applicants shall receive consideration for employment without regard to race, color, religion, national origin, ancestry, age, sex, sexual orientation, physical or mental disability, veteran status, status as a whistleblower, marital status, gender identity or expression, genetic information, or any other basis prohibited by applicable law.

To Apply

Please submit by cover letter, and completed PMA Application for Employment (available at website) http://www.portlandmuseum.org/about/employ.shtml , by email to pa.032017.pma@portlandmuseum.org . Job applications will be reviewed on a rolling basis until the position is filled. The Portland Museum of Art is an Equal Opportunity Employer. All qualified applicants shall receive consideration for employment without regard to race, color, religion, national origin, ancestry, age, sex, sexual orientation, physical or mental disability, veteran status, status as a whistleblower, marital status, gender identity or expression, genetic information, or any other basis prohibited by applicable law.